Customer Service

Don’t Let Customer Service Fail Because of a Tiny Detail

Don’t Let Customer Service Fail Because of a Tiny Detail

When you are developing your customer service processes and doing training to ensure a high level of customer service, you should worry about the details. Details are the root of problems in many business process and can certainly cause problems with customer service. Consider this customer service encounter with a cable company, who’s industry already […]

About Michel Theriault

Michel is the founder of Success Fuel for Managers. He is an author, speaker and consultant focusing on topics relevant to Managers and aspiring Managers in businesses of all sizes who want to get results, get attention, and get ahead. He is also a contributor to Forbes and AllBusiness Experts . Michel is available for speaking engagements, training and consulting. Connect with him or send an email.

By March 12, 2015 0 Comments Read More →
Even When the Customer Isn’t Right, You Should Act Like They Are

Even When the Customer Isn’t Right, You Should Act Like They Are

In the world of instant sharing through blogs, Twitter, Facebook and review sites, you need to make sure that customer service and satisfaction is a priority and every single customer has a positive experience with your business – so they don’t have a reason to tweet their unhappiness to the world. The way you deal […]

About Michel Theriault

Michel is the founder of Success Fuel for Managers. He is an author, speaker and consultant focusing on topics relevant to Managers and aspiring Managers in businesses of all sizes who want to get results, get attention, and get ahead. He is also a contributor to Forbes and AllBusiness Experts . Michel is available for speaking engagements, training and consulting. Connect with him or send an email.

By September 13, 2013 0 Comments Read More →
Forget Dilbert – What Star Trek’s Ferengi Can Teach You About The Business World

Forget Dilbert – What Star Trek’s Ferengi Can Teach You About The Business World

If you don’t read the comic ‘Dilbert’, and in particular, if you haven’t read the Dilbert books on management, your leadership, management and business education is seriously lacking. I’ll talk more about Dilbert in a future blog. In fact, there is an even more interesting place to learn about how the corporate world works – […]

About Michel Theriault

Michel is the founder of Success Fuel for Managers. He is an author, speaker and consultant focusing on topics relevant to Managers and aspiring Managers in businesses of all sizes who want to get results, get attention, and get ahead. He is also a contributor to Forbes and AllBusiness Experts . Michel is available for speaking engagements, training and consulting. Connect with him or send an email.

By February 2, 2013 0 Comments Read More →
Does your Email Address make your Small Business look Mickey Mouse?

Does your Email Address make your Small Business look Mickey Mouse?

Even if you’re working in a small company or SME or are working on your own as an enterpreneur, you don’t have to look small and unsophisticated. Image is important in business, particularly for those you want to do business with. About Michel TheriaultMichel is the founder of Success Fuel for Managers. He is an […]

About Michel Theriault

Michel is the founder of Success Fuel for Managers. He is an author, speaker and consultant focusing on topics relevant to Managers and aspiring Managers in businesses of all sizes who want to get results, get attention, and get ahead. He is also a contributor to Forbes and AllBusiness Experts . Michel is available for speaking engagements, training and consulting. Connect with him or send an email.

By August 8, 2012 0 Comments Read More →
Are Your Instructions Confusing?

Are Your Instructions Confusing?

Managers are responsible for instructions for all types of processes, whether for their own operaitons or for their products or services. It’s usually important that whoever is reading them can follow them easily and accurately. Sometimes failure to follow instructions will be dangerous, sometimes it can be embarasing. It may result in an expensive call […]

About Michel Theriault

Michel is the founder of Success Fuel for Managers. He is an author, speaker and consultant focusing on topics relevant to Managers and aspiring Managers in businesses of all sizes who want to get results, get attention, and get ahead. He is also a contributor to Forbes and AllBusiness Experts . Michel is available for speaking engagements, training and consulting. Connect with him or send an email.

By February 2, 2012 0 Comments Read More →
Perception is Reality

Perception is Reality

Perception is a key hurdle when dealing with customers. Whether you deal with internal customers or external customers, you have probably encountered a customer who has a perception of your service that you don’t agree with. Your customers will see things differently based on their viewpoint or experiences so you shouldn’t be taken off guard. […]

About Michel Theriault

Michel is the founder of Success Fuel for Managers. He is an author, speaker and consultant focusing on topics relevant to Managers and aspiring Managers in businesses of all sizes who want to get results, get attention, and get ahead. He is also a contributor to Forbes and AllBusiness Experts . Michel is available for speaking engagements, training and consulting. Connect with him or send an email.

By July 4, 2010 0 Comments Read More →

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