Success Fuel for Managers | Get Results, Get Attention, Get Ahead

Posted on May 16, 2012 Posted by Michel Theriault

Network for your Career Like the Internet, Not the Intranet
Succcess in your career, whether you’re an aspiring manager or trying to climb the ladder, is more likely to come to you if you network.

It may or may not give you leverage in the company you’re with, but it is an investment in your next job, and the path to promotions often involve changing companies.

Posted on May 02, 2012 Posted by Michel Theriault

Measuring Staff Performance
Most managers have no problem putting service levels, KPI’s and other measurement tools in place for service providers, but when it comes to their own staff performance, they don’t hold them to the same standards or manage their performance as effectively.

Posted on Feb 02, 2012 Posted by Michel Theriault

Are Your Instructions Confusing?

Managers are responsible for instructions for all types of processes, whether for their own operaitons or for their products or services. It’s usually important that whoever is reading them can follow them easily and accurately.

Sometimes failure to follow instructions will be dangerous, sometimes it can be embarasing. It may result in an expensive call to your company’s Customer Service line along with dissatisfaction with your product. Sometimes it’s the customer’s fault, but in any case, it’s up to whoever wrote the instructions to get them right in the first place – accurate and easy to follow.

Posted on Jan 21, 2012 Posted by Michel Theriault

Peeling the Onion – Asking Layers of Questions

Getting good answers, and finding out root causes you can act on takes some effort and some deep diving sometimes.

Asking questions is the obvious way to get the information you need, however why stop at only 1 question or be satisfied with the anser. By asking deeper and deeper questions that build on the answers, you are more likely to peel the onion so to speak and discover what really matters. It will also challenge everyone to think a little more than usual.

Posted on Dec 27, 2011 Posted by Michel Theriault

Appearances Influence our Decisions – Are You Surprised?
During election campaigns, we’re supposed to make an informed decision based on information we collect before we vote.

However, our brain isn’t always so rational. In a fraction of a second, we make sometimes irrational decisions, including who to vote for. Knowing this has important implications for Managers and Leaders.

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